Booking Reports serve as the official snapshot of every individual who enters a detention facility, capturing the booking number, inmate name, booking date, booking time, arrest date, and the arresting agency that initiated the process. In Duval County FL booking reports the data is organized to show the detention facility, custody status, bond amount, and court case number, providing a clear view of charges, offense information, and release status. Researchers, attorneys, and concerned citizens rely on this structured information to verify inmate status, track recent arrests, and confirm the accuracy of public custody information. Each entry also lists the booking classification, whether the individual is currently in custody or has been released, and any pending judicial actions. By presenting comprehensive jail booking records alongside inmate records and custody records, the reports help maintain transparency and support public safety initiatives without compromising privacy restrictions. Daily booking reports and recent arrest logs are posted online, allowing prompt review of new booking activity and historical booking records.
Booking Reports can be accessed through the county’s public records portal, where users enter a booking record lookup by name, booking number, or specific booking date to retrieve detailed entries. The system supports a booking search by date range, enabling investigators to pull daily booking reports or recent jail bookings for any given period. When a user inputs an inmate’s name, the search returns the booking number, arrest information, charges, bond amount, and court case number, along with custody status and release details. For law enforcement officials, the booking log also displays the arresting agency, detention facility, and classification of each offense, facilitating precise booking record verification. Occasionally, delayed booking records or missing booking records appear due to processing lags, but updates are posted regularly to ensure historical booking records remain available. By offering both public booking records and restricted booking information, the database balances transparency with privacy, granting the community reliable access to Duval County FL jail booking reports and related inmate booking information.
How to Search Booking Reports
Booking Reports give you a complete record of every person processed into a detention facility, and you can pull these records through the county’s public records portal. The portal accepts a few search inputs, so you can look up an individual by name, booking number, case number, or a specific date. Official recent arrests details and verified records are maintained through local county databases. Once the system matches your search terms, it returns a detailed report with the inmate’s full booking details, charges, bond amount, and custody status. The tool is built for fast retrieval, letting you confirm recent arrest activity or check the current status of someone already held.
Official Search Portal: https://www.pbso.org/inside-pbso/general/central-records/
Steps to Search
- Open the county booking portal using the URL printed on this page.
- Pick your search method from the menu (name, booking number, case number, or date).
- Type the requested details into the search field, double-checking spelling and digits.
- Review the matched record and click the booking number to open the full report.
- Print or save the booking report for your personal records or legal use.
Search by Name
Searching by name is the most used lookup, and you can enter the full legal name or use a last-name-only query. The portal runs the name against the active inmate roster and recent booking logs, then returns every match that fits your search terms. To narrow results, you can add a date range or middle initial. Common names return more hits, so filters help you avoid pulling the wrong person’s record. The name search is your first stop when no booking number is available.
Search by Booking Number
Every booking generates a unique booking number, and entering this number into the portal returns the exact report with no delay. This method works best when you already have the booking number from an earlier search, attorney paperwork, or an official notice. The result page lists the full booking record, current custody status, and the case number tied to the booking. Using the booking number removes the guesswork tied to name searches and gives you the same record every time you run the query.
Search by Case Number
A case number search pulls the booking report tied to a specific court case, and it is useful when you have the case number from a clerk of court notice or attorney filing. The portal cross-references the case number with the booking records and shows the matching entry on the result page. This lookup helps you confirm that an arrest is connected to a known court filing. Case-number searches also pick up older bookings tied to a long-running case.
Search by Booking Date
A booking date search lets you see who was processed into the detention facility on a specific day. You type the date into the search field and review the list of entries sorted by booking time. Date searches work well for tracking daily arrest activity or verifying a recent arrest reported in the news. Date ranges are also supported for multi-day searches, which return every booking in the chosen window.
Information Needed for a Search
Before you start a lookup, gather the inmate’s full name, date of birth, booking number, or case number when available. The more details you supply, the tighter your search becomes and the fewer false matches you see in the results. If you only have a partial name, prepare to refine your results using filters such as race, sex, or booking date. Avoid guessing at numbers, since incorrect booking numbers return zero results at all.
| Search Method | Best For | Required Detail |
|---|---|---|
| Name Search | Locating a person without prior records | Full legal name or last name |
| Booking Number | Pulling a known booking record | Unique booking number |
| Case Number | Linking an arrest to a court filing | Court case number |
| Booking Date | Reviewing daily arrest activity | Date of booking |
What a Booking Report Contains
A booking report lists every detail collected at intake, giving you a clear picture of what happened at the time of arrest. The report is structured to support quick review, with each data point placed in a labeled field. You can read through the report in a few minutes and confirm key facts without needing to call the facility. Each section of the report serves a specific purpose in the booking process. The form layout stays consistent across all bookings, so once you learn it, every report reads the same way.
Booking Number and Date
The booking number is the unique identifier assigned to the intake event, and the date stamps when the booking occurred. These two fields appear at the top of every booking report. You can use the booking number later to pull the same record again or track it across court documents. The booking time, arrest date, and arrest time are also listed nearby for cross-reference. These fields never change once entered.
Inmate Identification
The inmate identification section lists the person’s full legal name, aliases, date of birth, sex, race, and physical descriptors. This data helps you confirm that you are looking at the correct individual. If two names match in your search, the identification details let you choose the right one. Booking photos are usually part of this section when the system supports image display. Aliases can include nicknames, prior names, or names listed on prior ID.
Arresting Agency
The arresting agency is the law enforcement entity that brought the person into custody, and the report names it clearly. This field tells you whether the arrest was made by local police, the county sheriff’s office, a state agency, or a federal unit. Knowing the arresting agency helps you reach the right office for clarification or for additional documents. In some reports, the officer’s name and badge number are also listed beside the agency.
Booking Facility
The booking facility field identifies the detention center where the person was processed and held. This data confirms the physical location of the inmate at the time of booking. It also helps you plan visits or send mail to the correct facility. Some reports show whether the inmate was later transferred to another facility after the original booking. The facility address appears with the field on full reports.
Case Number
The case number connects the booking to the related court case and appears in most booking reports. You can use this number to pull the matching court record through the clerk of court system. If the case number is missing, the booking may still be in pre-file status. Always cross-check the case number before relying on a court date set in any other source.
Custody Status
The custody status field shows whether the inmate is currently in custody, released, or transferred to another facility. The status changes over time, and recent reports reflect the latest system update. This data is one of the most checked fields in any booking report. You can use it to confirm if someone is still held at the facility, moved, or no longer in custody.
Charges and Offense Details
The charges section lists every offense tied to the booking, with a description and the relevant Florida statute code. Each charge has its own line, so you can see the full set of offenses at a glance. The offense classification, such as felony or misdemeanor, appears beside each charge. A summary count of charges sits at the bottom of the section.
Bond Information
Bond details show the bail amount set for each charge and the total bond required for release. The report lists whether the bond is cash only, surety, or a combination. Bond status tells you if the bond has been posted, denied, or is still pending. Use this field when checking release possibilities for a friend or family member held at the facility.
Release Information
The release section notes the date and time of release, the reason for release, and the authority that approved it. Possible reasons include bond posted, time served, court order, or transfer to another agency. This data helps you confirm that someone is no longer in custody. If the release field is empty, the inmate remains in the facility.
| Report Section | What It Lists |
|---|---|
| Booking Number and Date | Unique ID, booking date, booking time |
| Inmate Identification | Name, DOB, sex, race, photo |
| Arresting Agency | Police unit, officer, badge number |
| Charges and Offense Details | Statute, charge description, classification |
| Bond Information | Bail amount, bond type, bond status |
| Release Information | Release date, reason, releasing authority |
Duval County FL Booking Report Search by Date
You can search booking reports in Duval County FL by date to see who entered custody during a specific window. Date searches are useful for journalists, attorneys, family members, and members of the public tracking recent jail activity. The portal accepts a single date or a date range and returns every entry that matches. Each result links to a full booking report with charges, bond, and custody details.
Recent Booking Reports
Recent booking reports show activity from the past 24 to 72 hours and refresh as new bookings post. You can browse this feed to stay current on local arrest trends. The recent feed is a good starting point when you do not have a name or booking number and only know roughly when an event happened. Recent reports are linked to a booking number right away, so you can open the full record with one click.
Daily Booking Reports
Daily booking reports give you a snapshot of every person booked on a single day, sorted by booking time. The report opens with a summary count and then lists each inmate with key identifiers. Attorneys and bail bond agents rely on this daily list to identify new clients. Researchers use it to track arrest patterns across time, and family members use it to confirm the timing of a recent arrest.
Search by Date Range
A date range search lets you pull booking reports across a span of days, weeks, or months. You enter the start and end dates and the system returns every booking in that window. This method is helpful when building an arrest history or reviewing a cluster of related cases. Export options, when available, let you save the results to a spreadsheet for later review. Wide date ranges can return long result lists, so narrow your window when you can.
Historical Booking Reports
Historical booking reports cover entries from prior years and are stored in the county archive system. These older records may take longer to load and can require a formal request depending on the year. You use these reports for background checks, legal research, or old case reviews. Historical data is a valuable tool for any detailed investigation that spans years. The archive team can guide you through retrieval for records over a set age threshold.
Archived Records
Archived records sit at the edge of the active database and may need a separate request process. Some archive entries are digital scans of paper booking sheets, and others are fully searchable digital records. Older archives may not have a booking photo or full charge details. The archive team can tell you which years are still in the public portal and which years need a written request.
- Daily updates keep the recent feed fresh
- Date ranges pull larger result sets
- Historical records cover prior years
- Archives may need a formal request
Booking Charges and Case Details
The charges listed in a booking report shape the legal path of the case from arrest to court. Each charge ties to a Florida statute and carries a classification that affects bond and sentencing. Reading this section carefully helps you understand what the inmate is facing. The court case number links this booking to the formal court process. Reviewing the charge list is often the first step in any jail-related research.
Charges Listed at Booking
At booking, officers list every charge they intend to file, even if some will later be dropped or amended. The list can grow if new charges are added during processing. Each charge shows a short description written in plain language, with the statute code next to it. You see the same charges listed again in the court documents for that case. Charge descriptions are based on the arresting officer’s account.
Offense Classification
Each charge is classified as a felony, misdemeanor, or local ordinance violation. The classification drives bond amounts, sentencing ranges, and where the case is heard. Felonies carry the heaviest penalties and are tried in circuit court. Misdemeanors are usually handled at the county court level. Local ordinance violations carry lower fines and shorter jail terms.
Statute or Offense Code
The statute code is the official reference to Florida law and looks like a section number, such as 810.02 for burglary. This code lets you look up the full legal definition of the offense. Attorneys use the statute code to plan motions and to argue the case. The code stays the same across all records for that offense, which makes it a reliable search anchor.
Multiple Charges
Many bookings carry several charges at once, and each charge is listed separately with its own statute and classification. The total bond is usually a sum of the bond amounts for each charge, although some judges set a consolidated bond. Looking at the full charge list gives you a clear view of the legal exposure. Some charges may be reduced or dropped before the first court date. The booking report only shows what officers filed at intake.
Associated Case Number
The associated case number is the court tracking number that links the booking to a specific court file. You can use the case number on the clerk of court portal to pull the court record. Case numbers help avoid confusion when the same person has several open cases. Each case has its own docket and court schedule. Keep the case number for any future court lookup you plan to run.
Related Court Details
The court details section shows the division where the case will be heard, the assigned judge, and the next hearing date. If you are planning to attend a hearing, the court details saves you a call to the clerk. Bond hearings, arraignments, and trial dates are all listed here. Use this section to prepare for upcoming appearances. Some hearings are set months out, so checking the date ahead of time is wise.
| Charge Detail | Example | Source of Detail |
|---|---|---|
| Charge Description | Burglary of an occupied dwelling | Booking sheet |
| Statute Code | Florida Statute 810.02 | Charge card |
| Classification | Felony | Charge card |
| Court Division | Circuit Criminal | Court assignment |
Booking Status and Custody Details
The booking status section tracks where the inmate stands in the system from intake through release. The data refreshes as officers update custody events and as bonds are posted. You use this section to know if someone is held, released, or transferred. Bond status, holds, and detainers all show up in this part of the report. The custody log at the bottom lists every recorded event.
Current Booking Status
The current booking status tells you whether the inmate is in custody at this moment. A status of “Held” means the person is still in the facility. “Released” or “Discharged” means the person has left custody. The status field is updated by the booking system and is the quickest way to check on someone. Changes to status are time-stamped in the custody log.
Release Status
The release status lists the type of release granted, such as bond posted, time served, or release on recognizance. Each type affects how and when the inmate leaves custody. Release statuses help family members plan pickups and confirm the next steps. If the release status is blank, no release has happened yet. Some releases happen within hours of bond posting.
Bond Status
Bond status shows whether the bond has been set, posted, denied, or is pending. A posted bond usually triggers release within a few hours, depending on facility workload. A denied bond keeps the inmate in custody until a court hearing. Pending means the bond hearing has not yet happened. Bond status updates run on the same schedule as the custody log.
Holds and Detainers
Holds and detainers are placed on an inmate by another agency, court, or facility. A hold keeps the inmate in custody even after a bond is posted. Detainers signal that another jurisdiction wants the inmate after release. The report lists every active hold, so you know the full picture before planning release. Some holds are lifted automatically once the related case closes.
Transfer or Continued Custody
If the inmate is moved to another facility, the transfer shows up as a custody event with the date and destination. Transfers may happen for medical care, classification changes, or crowding relief. Continued custody means the inmate stays at the original facility. The custody log at the bottom of the report tracks every event, so you can follow the inmate through every move.
- Booking status reflects the most recent custody update
- Release status shows how and when the inmate left
- Bond status tracks whether bail is set, posted, or denied
- Holds and detainers extend custody beyond release
- Transfers move inmates between facilities
How to Reach Duval County FL Booking Reports
You can reach Duval County FL booking reports through online portals, in-person visits, and formal public records requests. Each method has its own rules for what data is shown and which fields are redacted. The online portal is the fastest route for basic booking details. Sensitive records require a written request and proper identification. Picking the right method saves time and keeps your search in compliance with Florida law.
Online Booking Records
The online portal displays current inmates, recent bookings, and historical entries within a set limit. You can search by name, booking number, or date and pull the full report on the result page. The portal refreshes at set times, and the timestamp of the last update shows on the screen. Online access is free for basic searches. The portal also offers an inmate roster view for facility-by-facility custody checks.
Publicly Available Records
Public booking records cover the booking number, inmate name, charges, bond amount, and custody status. These fields are open under Florida’s public records law. Photos, full addresses, and Social Security numbers are redacted from the public view. You can use public records for journalism, personal background checks, and legal research. Re-redaction is rare but possible in sensitive cases.
Records Available by Request
Some records require a formal request through the records unit, and these include full arrest affidavits, incident reports, and detailed investigative notes. You submit a written request with the booking number, name, and date range. The records team reviews each request and releases records that pass legal review. Some requests carry a small fee for copies. Response times depend on the volume of pending requests at the time of submission.
Restricted Records
Restricted records include juvenile records, sealed cases, expunged records, and details tied to active investigations. By law, these records cannot be shown through the public portal. Restricted data needs a court order or the agency head’s approval before release. Knowing which records are restricted helps you avoid delays in your search. Restricted status can change once a case closes or a court order is issued.
Juvenile Record Restrictions
Juvenile booking records are sealed by default and are not displayed on the public portal. Only authorized agencies and the courts can view these records. Parents or guardians may receive limited details through the juvenile court office. Adult records for the same person are still public once the case moves to adult court. Sealed juvenile records are never released without a court order.
Booking Report Accuracy and Limitations
Booking reports pull from intake data and depend on accurate entry at booking time. Small errors in name spelling, date, or charge code can affect search results. Knowing the limits of the data helps you cross-check what you find and avoid acting on incomplete details. Accuracy is highest for active inmates and slightly lower for archived records. Always verify key facts against a second source when the report drives a decision.
Confirming the Correct Person
Confirming the right person is the first step after pulling a report. You check the date of birth, photo, and physical descriptors against the person you are looking for. Common names return several matches, so do not skip the identification step. A quick review saves you from mixing up records and acting on the wrong data. Match the person before sharing the report with anyone else.
Matching Booking and Case Numbers
Matching the booking number to the case number helps you link the arrest to the right court file. The booking number is assigned at intake, and the case number is assigned when the court opens the file. Some reports list the case number right away. Others leave it blank until the clerk of court opens the case. Cross-check both numbers before treating them as a matched pair.
Recently Updated Records
Recently updated records reflect the latest entry by intake officers and court clerks. Status fields like bond posted, release, and transfer are time-stamped. You see the date of the last update at the bottom of the report. Recent changes push the report to the top of search results, so you can spot them quickly. Check the timestamp before relying on any single data point.
Delayed Database Updates
Delayed updates happen when intake officers enter data after the booking event. The portal may show a record hours or even a day late. If you cannot find a recent arrest, try again after a short wait. Some delays are tied to large booking nights and shift changes. Patience helps when you know an arrest happened but the system shows nothing yet.
Incorrect or Duplicate Records
Incorrect or duplicate records appear when data is entered twice or with errors. You may see the same booking number twice with small differences in detail. Report any duplicate or obvious error to the records unit so they can correct the entry. Corrections may take a few days to appear in search results. Always double-check entries before relying on a single report.
Differences Between Booking and Court Records
Differences between booking and court records appear for several reasons. Charges may be amended, dropped, or added before the arraignment. Bond amounts set at booking can change at the bond hearing. Sentences in the court file may differ from what was first listed at booking. Always check the court file for the final outcome. Booking reports offer a snapshot, but court records show the final picture.
| Data Limitation | Why It Happens | How to Address It |
|---|---|---|
| Name spelling error | Phonetic entry at booking | Search by date or booking number |
| Delayed posting | Shift change or backlog | Retry search later |
| Duplicate entry | System glitch at intake | Report to records unit |
| Charge amendment | Prosecutor review | Check the court file |
| Bond change | Bond hearing | Check court records |
Search Problems
Search problems are common when looking up booking reports, and most have a simple fix. Knowing the common pitfalls saves you time and helps you pull the right record. When a search fails, work through the list of issues one at a time. Most problems come down to a small detail in the input. A short checklist makes the search smoother, especially when you are under time pressure.
Booking Report Not Found
A booking report not found error happens when the system cannot match your search to an active record. The booking may be too old, the name may be misspelled, or the booking number may be wrong. Try a different search method or use a date range to widen the results. If the report still does not appear, contact the records unit for help.
Incorrect Name or Spelling
An incorrect name or spelling is the most common cause of failed searches. The portal uses exact-match logic for full names. Try a last-name-only search, add a middle initial, or use phonetic matching if the portal supports it. Avoid nickname searches; use the legal name on file. Each letter counts in the search field, so copy-paste the name when you can.
Incorrect Booking Number
An incorrect booking number returns no results at all. The booking number is the only unique identifier, and a small typo breaks the search. Double-check the number from your source, and verify the leading zeros if any. A case number can be confused with a booking number; confirm which one you have. Treat every digit as load-bearing in the search.
Missing Details
Missing details show up as blank fields in the report, and this happens when data has not been entered yet or is restricted. Booking photos can be missing if the person was released before the photo was uploaded. Charges can be missing if the file is still being processed. Missing data is fixed over time as updates post. A second look after a few hours often fills the gaps.
Recent Booking Not Yet Listed
A recent booking may not yet be listed on the portal, as updates run on a fixed schedule. If an arrest just happened, wait a few hours and try again. For time-sensitive matters like bond posting, contact the facility directly. Some records post within minutes, and others take until the end of the shift. The portal timestamp shows the last refresh time.
Restricted or Unavailable Records
Restricted or unavailable records cover sealed cases, juvenile records, and active investigations. These records do not appear in public searches. If you believe you need access to a restricted record, contact the records unit or seek a court order. Some restricted details open up once the case is closed. Plan for limits when working with records that touch sensitive cases.
- Booking not found: try a different search method
- Name spelling issues: use last name only
- Wrong booking number: verify the source
- Recent arrest: wait for the next update
- Restricted record: contact the records unit
Booking Reports and Related Records
Booking reports sit within a larger set of public records, and knowing how they relate to other record types helps you use them well. Arrest records, court records, and inmate rosters each cover a different piece of the case. Comparing them lets you build a complete view from arrest through disposition. Each record type has its own update cycle. Knowing which record to pull saves time and cuts down on repeat lookups.
Booking Reports vs. Arrest Records
Booking reports start at intake, while arrest records cover the event of the arrest itself. An arrest record includes the time, location, and officers involved. A booking report picks up from there and covers charges, identification, and custody. Both records share the same arrest date as a key data point. Pairing the two gives you a full picture from arrest to intake.
Booking Reports vs. Current Bookings
Current bookings focus on who is in custody today and at which facility. Booking reports cover a single intake event, current or past. Current booking lists are a feed that changes daily, and booking reports are tied to a specific booking number. Use current bookings for quick custody checks and reports for detail work. Each tool has its place in your workflow.
Booking Reports vs. Current Inmates
Current inmate lists show everyone held at a facility right now, and the list does not include people who have been released. A booking report covers the intake event for one person and stays in the system even after release. When you want the full intake story for a single person, the booking report is the better source. For facility-wide counts, the inmate list is the right tool.
Booking Reports vs. Booking Releases
Booking releases show who left custody and when, and each release has its own entry. A booking report covers intake and may also show the release data. When you need only release details, the release list is faster. When you need the full record, the booking report is the better source. Pairing the two gives you the intake-to-release timeline.
Booking Reports vs. Jail Records
Jail records cover daily facility operations, including population counts, incident logs, and program participation. Booking reports are part of jail records but focus on one person at a time. Jail records offer a facility-wide view, and booking reports offer a per-person view. Use jail records to study the facility and booking reports to study individuals. Both records feed public-safety research.
Booking Reports vs. Court Records
Court records track the case from filing through sentencing and appeal. Booking reports stop at intake. Court records hold motions, orders, and verdicts that booking reports do not include. Pulling both records lets you see the full case lifecycle from arrest through disposition. The court file is always the final source for the legal outcome.
| Record Type | Covers | Best Used For |
|---|---|---|
| Booking Report | Intake and charges | Per-person booking details |
| Arrest Record | Arrest event | Arrest time, location, officers |
| Current Inmate List | Active custody | Quick custody checks |
| Court Record | Case lifecycle | Hearings, motions, verdicts |
| Jail Record | Facility operations | Population and incident data |
Contact Information
You can reach the records office directly by phone or email for help with booking report searches and formal public records requests. The records office is open around the clock for urgent requests. Use the mailing address below for written requests that need a paper trail and a signed response.
- Phone: 561-688-4340
- Email: emailcentralrecords@pbso.org
- Address: 3228 Gun Club Road, West Palm Beach, FL 33406
- Office Hours: 24/7
- Official URL: https://www.pbso.org/
- Direct Reco
rds URL: https://www.pbso.org/inside-pbso/general/central-records/
No countywide 311 service number is available for this office; use the (access official busted mugshots data) listed department phone for records support and follow-up questions on any booking search.
Frequently Asked Questions
Booking Reports give the public a clear view of who has been processed into a detention facility. The records show name, booking number, date, charges, bond amount, and current custody status. Accessing these reports helps families, attorneys, and community members stay informed about recent arrests and jail activity. The state portal lets you search by name, booking date, case number, or booking number. Results appear instantly, allowing you to verify details, track case progress, or prepare for a court appearance.
How can I find Duval County FL booking reports online?
Start at the official Duval County portal. Enter the inmate’s name, booking number, or booking date in the search fields. Press the search button and wait for the system to match the entry. The displayed page lists the booking number, arrest date, charges, bond amount, and custody status. If you need a PDF copy, click the “Download” link beside the record. For assistance, call the records office at 561‑688‑4340 during any hour.
What information does a typical booking report contain?
A standard report includes the full name, date of birth, booking number, arrest date, and the agency that made the arrest. It also lists each charge, the bond or bail amount, and the current custody classification such as “held” or “released.” Some reports add the scheduled court date and the assigned case number. All fields are presented in plain text, making it easy to read and share with legal counsel.
Can I search for recent booking reports by date only?
Yes. Choose the “date range” option on the search page. Type the start and end dates for the period you want to review, then submit the query. The system returns every booking processed within that window, ordered by time of entry. Review each line to spot names or charges of interest. Export the list as a CSV file if you need to compare multiple days.
How do I verify the accuracy of a jail booking record?
First, note the booking number and case number shown on the report. Then, contact the booking agency using the phone number listed in the report header. Ask the clerk to confirm the inmate’s name, charges, and bond amount. If the clerk confirms the details, you have a verified record. If any discrepancy appears, request a correction in writing and keep a copy of the request for future reference.
What should I do if a booking report is missing or delayed?
When a record does not appear, try expanding the search window by a few days. Some facilities upload data once per day, so a recent arrest may not yet be posted. If the record remains absent, call the central records office and provide the inmate’s name and approximate arrest date. Ask the staff to locate the file in their internal system and request a copy be uploaded to the public portal.